Frequently Asked Questions

Our standard check-out time is 11:00 am.

We offer late check-outs, subject to availability. To inquire about a late check-out, contact the front desk the morning of your departure.

After midnight, guests will be required to use their room key to access the hotel’s main door.

Yes, complimentary luggage storage is available at the front desk, both before check-in and after check-out.

Breakfast is included with every stay. The breakfast room is located on the third floor, across from the main elevators.

Breakfast is served from 7:00 – 10:00 am each morning.

The hotel offers a continental breakfast with various hot and cold food items, such as egg bites, breakfast sandwiches, cereal, and fruit.

MacLaren’s bar and restaurant is accessible from the lobby of the hotel and opens at 5:00 pm daily.

Room service is available from MacLaren’s. To see a menu, scan the QR code in your keycard holder, and to place an order, use the restaurant button on the in-room phone.

There is a Farm Boy store located at 193 Metcalfe Street, approximately a 7-minute walk from the hotel.

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Public restrooms are located on the second and third floors, across from rooms 217 and 317, respectively. Guests will need to use their room key to access these facilities.

For free local calling, dial 9#, followed by the phone number you are calling.

Yes, the gym is located on the 2^nd floor of the hotel, and is open 24 hours a day.

Ice machines can be found across from the main elevator, on odd-numbered floors (e.g. floors 5, 7, 9)

No, the hotel does not have a pool. Nearby, the YMCA at 180 Argyle Ave. and the Jack Purcell Community Centre at 320 Jack Purcell Lane will both have pools offering public swimming. See their websites for the schedules.

We have a complimentary laundry facility located on the 4^th floor of the hotel. There are both washing machines and dryers, as well as detergent and dryer sheets for free.

There are self-service cabinets, with toiletries and linens, available at either end of the hallways on floors 4-12. On the first floor, these cabinets will be located near the elevators; on the second and third floors, they will be located across from rooms 217 and 317, respectively.

Each room will have various kitchen utensils provided. If you need any additional items, please let the front desk know.

Both indoor and outdoor parking are an additional $25 per night, plus tax, totalling $28.25 per night.

Parking is available on a first-come, first-served basis. We try to limit parking to one space per room.

Yes, we have charging stations available in our underground parking. If you require a charging station for your vehicle, please let the front desk know, and they will assign you a spot with a charger.

The hotel does not offer an airport shuttle service; however, our front desk staff can assist with taxi arrangements if required.

To qualify for our Go Green incentive, your stay must be two nights or more. If you do not require housekeeping and wish to participate in the incentive, please let the front desk know the day before. For each day that you do not have housekeeping, we will refund you $10 upon check-out.

The security deposit is a preauthorization, meaning it is a temporary hold on the funds rather than an actual charge. It will appear on your account as a pending transaction only. Upon checkout, all preauthorized deposits are released by the hotel. For domestic credit cards, it typically takes 3–5 business days for the pending hold to be removed, while international cards may take up to 14 business days, depending on the issuing bank’s processing time. Since the funds were never charged, you will not see a refund transaction on your account.

No, the hotel is not pet-friendly, with the only exception being service animals.